Well, I did it. After many months (about 6 months) I finally decided to get the Iphone versus the Blackberry. One of the major reasons against the Iphone is the only AT&T provides the service.
I got my iphone from ATT yesterday 10/9/2009. And a smooth exciting event turned into a small frustrating time wasting experience.
Things could have been smoother, accept that ATT seems complete ignorant about the iphone.
One Rep. told me once you buy the phone all support goes through Apple. Believe or not my questions was on charging the phone.
To make a long story short: my phone did not work and ended at the Iphone store in San francisco and finally got it replace.
ATT: no support on the Iphone. They activated my SIM card and that was it. Although it turned out be an Iphone problem, still they should be more knowledgeable.
Apple: I had to schedule an appt. for them to see at 7.20pm Saturday.
I stil went there and wating and was helped. They replaced the phone.
I still believe that it is wrong to have ATT the only provider for the Iphone. I have been with ATT for many years, and was looking forward to switch to Verizon if I had gotten the Blackberry.
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